Arcade Style Games | Quality Redemption Machines by PALM FUN

Dedicated staff should be assigned to the redemption area to handle tasks such as changing ticket paper and addressing minor machine issues, ensuring that assistance is readily available when players need it. In the service provided in the redemption area, attention to detail and thoughtful service gestures can leave a lasting impression on players. Through these unspoken acts of consideration and attentiveness, players naturally develop a positive perception of the redemption machine atmosphere, which is a crucial way to cultivate returning customers.
For example:
1. Proactively inquire and add tickets when a customer's machine is running low on tickets.
2. Assist players in organizing tickets when they are dispensed unevenly.
3. Offer storage tools such as storage bags and rubber bands when customers are arranging their tickets.
4. Provide free USB interfaces for charging near popular machines and rest areas.
5. Implement warm and clear reminders, guidance on ticket redemption, and directional signage, all designed to be straightforward. The more of these you provide, the more players will appreciate your thoughtfulness, without finding it bothersome.

Mechanical redemption machines play a role in rapidly consuming game tokens, with just a few seconds or a dozen seconds needed for one token to be inserted and the experience completed. From a revenue perspective, coin pushers or token pushers are considered the most ideal machines, and we define them as neutral machines. However, some venues are currently too eager to purchase an excessive number of these neutral machines, hoping for substantial additional profits. In reality, this often leads to a decrease in token intake for one coin pusher when another is purchased. Venues should pay more attention to skill-based experiential redemption machines that not only generate revenue but also provide an entertaining experience. This feature is most apparent in mechanical redemption machines. By using skill-based challenges and rewards as a driving force, they attract players to insert more tokens, earn more tickets(reward points), and cater to various age groups. Both adults and children enjoy playing these machines, achieving a sense of accomplishment through skill-based gameplay at the venue. It also ensures the venue's sustainable revenue, with the most crucial aspect being that skill-based mechanical redemption machines generate incremental income for the venue.

No matter the arcade halls or children’s playgrounds, the revenue from redemption machines accounts around 40% of the total revenue of the premises, supporting most part of the profit margins. In certain establishments, the revenue share from redemption machines exceeds 50%, which significantly benefits profit margins and enhances competitiveness. It can be said that, the absence of redemption machines would cause generally weaken the revenues, competition and sustainable operation of your game halls. The lack of emphasis of redemption machines is the most important factor to cause some game halls shut down.

Dedicated players need to be nurtured over a long period to develop a consumer habit of 'playing games - saving lottery tickets(reward points) - redeeming prizes.' However, in reality, many players are completely unaware of the purpose of lottery tickets(reward points). It is common to see lottery tickets hanging outside the machines, untouched, which proves that the venue has not put in the effort to cultivate a strong awareness of lottery ticket(reward points) consumption.
Never assume that your players already understand the purpose of lottery tickets(reward points). Even in venues that have been in operation for many years, it is still discovered during on-site interviews with players that many of them are not aware. Don't believe it? Just ask consumers at the venue. The machines, redemption counters, materials hung above the venue, and announcements by staff, among others, can all be channels for informing players about the purpose of lottery tickets(reward points). It is essential to do more promotion, create large displays and large cards, and clearly communicate the purpose of lottery tickets(reward points) to the players.

Some trivial and detailed issues with redemption machines need to be identified as early as possible, and matters on-site should be addressed on-site to the greatest extent, without waiting or observing. Therefore, in terms of equipment maintenance, it is important to pay attention to the following:
1. New machine entry performance, as it is relatively unstable in operation at this stage, requires dedicated supervision, timely follow-up, and improvements.
2. Redemption machines are relatively prone to collecting dust, which can lead to mechanical wear and corrosion. Dust can also cause issues with circuit boards, such as conductivity and optical sensor malfunctions. Thus, both internal and external cleanliness of redemption machines are equally important. Regular cleaning schedules for internal and daily cleaning for external components should be established.
3. Timely inspect the quality and durability of certain components. If issues are detected with imaging equipment, for example, replacements are necessary. A thorough understanding and mastery of the machine's performance can help extend its lifespan and ensure normal usage rates. Critical inspection areas include vulnerable parts such as motors, drive belts, gears of ticket dispensers, and sensors.
4. Frequent changes in prize point settings and payout rates are discouraged. Improvements in winning odds should be pursued through other methods and approaches.
5. All machines should have procedures for ticket removal and shredding to protect the ticket dispensers from damage.
6. Monitor changes in payout rates closely, as it directly impacts the cost control of the entire redemption machine system.
7. When employees add tickets, they should verify if the ticket sensors are unobstructed (blocked sensors can prevent ticket dispensing).
8. Have the protective paper on redemption machine's adhesive tape been removed? (Leaving it on can obstruct the ticket slot and ticket dispenser).
9. Responsible personnel should periodically and discreetly check the addition of tickets inside the redemption machines, ensuring that the added tickets match the registered ones.